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We Have Answers

Find clear answers about CareYogi services, doctor discovery, home healthcare, caregiver qualifications, and payment processes.

Getting Started & Care Process

How do I start services with CareYogi™️?

Using the CareYogi™️ customer application, you may explore our offerings. Some services can be purchased directly from the application. For others, you can contact us through our app, web form, email, or phone number. We will set up an initial assessment to understand your requirement, create a practical care pathway with doctors, nurses, and coordinators, deliver what is needed, and constantly monitor progress.

Doctor Discovery & Consultations

What type of doctors does CareYogi™️ have in their network?

Starting from General Physicians to Specialists and Super Specialists, our network covers every medical discipline. Apart from allopathy, we also have AYUSH and Naturopathy doctors in our network.

Do you validate the credentials of the doctors in your network?

Yes, before activating a doctor in our system, we verify the validity of their credentials from the concerned state Medical Councils and the Ayushman Bharat database.

Can I choose my doctor and consult the same doctor online & in-person?

Yes. You can discover doctors based on specialty and preferences. Where the doctor offers both consultation modes and appointments are available, you can continue with the same doctor across video and in-clinic consultations.

Can I request a doctor home visit?

Home consultations are available in selected locations and are subject to doctor availability and clinical suitability.

Can I share previous reports and get a second opinion?

Yes, you can share relevant medical records, prescriptions, and diagnostic reports before or during your consultation. You can also consult another qualified doctor for an independent second opinion.

Home Healthcare & Caregivers

Is home healthcare as effective as hospital care?

For many medical conditions, home healthcare provides safe, effective, and personalized care while reducing the stress of repeated hospital visits and exposure to hospital infections.

What hours are caregivers available and are nurses qualified?

Our nursing professionals and caregivers are trained, experienced, and available for part-time, full-time, or 24-hour care schedules. Caregivers receive clinical, emergency response, and empathy training.

Can CareYogi provide care for Alzheimer's or Parkinson's patients?

Yes, we have passionate caregivers specifically trained in memory care, Alzheimer's, Parkinson's, and specific geriatric conditions to support patients and family needs.

What happens if a caregiver is sick or on leave?

We ensure a reliable backup plan is always in place. If your regular caregiver is absent, we arrange an equally qualified substitute caregiver to maintain continuity of care.

Is there a minimum commitment period?

There is no minimum commitment period. Services can be utilized in Delhi NCR, Hyderabad, and other cities for a few days or on an ongoing basis as required.

Payments & Privacy

How do I pay for services, and how is privacy protected?

Payments can be made via several convenient options including online UPI/netbanking payments, bank transfers, or credit/debit cards. We strictly adhere to privacy laws and guidelines to protect all health records and client data.

Have more questions?

Our care team is available to guide you to the right care solution for your family.

Talk to CareYogi

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